Hello, this Aimee

That's how I answer my cell phone when a client calls me directly.
Just to build on the personal service and trusted agent point I made last time, I wanted to share a day I had this week.  Twice in one day I had a call from 3 different clients--a couple in southern Ohio and a client in NE Ohio, both experiencing a rate increase from their supplement plan and not sure what to do.  Because we work together and I know their needs, we were able to review how the plan worked for them overall and then check for another plan.  In both cases we found a plan that met their needs, they qualified for and they were able to save money. 
Too many times people see these increases and do one of two things:  Accept it--"Oh that's just what happens.  I'm sure all companies do that."  OR, begin doing research, having to contact multiple companies on their own for eligibility and pricing.  My clients were confirmed for price, eligibility and had forms filled out in a matter of a couple of days. 
How does that make me feel as their agent?  WONDERFUL!  There is nothing so rewarding as knowing you helped someone. 
I meet wonderful people all the time and I look forward to sharing their stories with all of you.